Welcome

Thank you for your order! Please review our shipping policy for details on processing, delivery, and receiving your plants.

1. Processing Time

• Orders are processed within 7 business days. During peak times, delays may occur.
• Most orders ship Monday-Wednesday. Orders placed after Tuesday at 5 PM typically ship the following Monday to avoid weekend delays.
• You’ll receive an order confirmation email upon purchase and a tracking link once your order ships.

2. Shipping Methods

We ship via UPS or USPS, with rates based on package size, weight, and destination. Options include:

• Standard Shipping (3-7 days): Best for hardy plants.
• Expedited Shipping (1-3 days): Recommended for delicate or high-value plants.

3. Packing & Weather Precautions

• Plants are securely packed with insulation, heat packs, or cold packs as needed.
• Large plants (8″+ pots) may be shipped bare-root for safety.
• Shipments may be held due to extreme weather conditions.

4. US & International Shipping

• We ship to all 50 states but cannot deliver to PO Boxes.
• Canada orders ship every 3-4 weeks with a $50 flat fee covering certificates, duties, and shipping.
• We do not currently ship to the EU. Other international orders require an $80 phytosanitary certificate.

5. Receiving Your Plants

• Open your package immediately upon arrival.
• Inspect plants and allow them to acclimate before repotting.

6. Shipping Issues

• Lost/Delayed Packages: We assist in tracking issues with carriers.
• Damaged Plants: Report damages within 24 hours with clear photos of the plant, box, and packing slip.

For any questions contact [email protected]